Friday, May 4, 2012

A Letter to Our Clients

One a more serious note today, we thought we'd take a moment to share why our clients and brides are so important to us.

Dear Clients,

Each client that books with us, each day, allows us to realize the importance of what we do. We aren't just working in an office, working for a paycheck. We have a passion. We are blessed to be doing what we do. We feel honored to be a part of one of the most unforgettable days or occasions in a person's life.

What are the most important things to us? Quality and Experience. Our goal at Botanica is to not only meet, but exceed your expectations. We want your experience while working with us, to be unlike any other. From your first meeting, through our countless emails and phone calls, to the big day - we want to create an experience for you that gives you the piece of mind knowing that the quality of design and product you receive on your special day is beyond what you envisioned. We strive to ensure that your experience throughout the entire process was stress-free, enjoyable and memorable, and that you never felt rushed or overwhelmed, but most of all, your experience was personal. That is our ultimate goal.

We strive for perfection. We've implemented policies and procedures, created event day timelines and provide emergency phone numbers to ensure as perfect of a day as possible. But we'll admit, we're humans and we're not perfect. As much as I would like to tell you every event 100% of the time is 100% perfect, that's not true. But I will tell you, we will try our very HARDEST to ensure a seamless day, or at the very least, do whatever it takes to fix any issue that might present itself.

We aren't just vendors showing up dropping off items at a Bride's wedding or your celebration. We are your teammates, your partners, designing YOUR day. Our goal is a beyond thrilled and happy clients and we will do whatever it takes to accomplish that.

We are grateful for every event we're a part of and for each relationship we form with our clients throughout their planning process. We aren't just a business, we're a family that we consider each client to be a part of.

Warm regards,
Your friends at Botanica

P.S. - We aren't professional writers, so please excuse any horrible grammatical errors made. ;)

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